Your Car. Your Choice of Repairer.
If you make an insurance claim, your insurer may encourage you to use one of their approved repairers. But the choice is yours.
You have the legal right to decide where your vehicle is repaired. This is protected under the Motor Vehicle Block Exemption Regulations, the Consumer Rights Act 2015, and the Financial Conduct Authority (FCA), which requires insurers to treat customers fairly.
Why Insurers Recommend Their Repairers
Insurance companies often direct customers to their own repair networks to reduce costs. These agreements can operate on tight margins, which may limit flexibility.
At Shalliker, we’ve chosen to remain independent—so we can focus entirely on quality, care, and customer service.